CUSTOMER CARE – Learn the skills to attract and retain your customers.

Learn the core practical techniques that would help you grow your business into the fortune 500 businesses. Follow this course on elearningshark.com with a world chartered marketing expert, Mr. Kingsley Assiedu Kroanteng.

This practical and professional training on customer care will cover the following areas and more:

  1. what is customer care and why it is important for businesses
  2. How to handle complaints effectively
  3. Who is a satisfied customer and how to make your customers satisfied
  4. Good customer care today, implications for business tomorrow.
  5. Handling complaints smoothly – Anger management
  6. Handling complaints – Dos and Don’ts
  7. Handling Abusive customers

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Course Includes

  • 7 Lessons

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